Cloud Payroll Solutions: 3 Key Concerns for SMEs
It is a trend that SMEs are adopting cloud applications to be more productive and relieve the tedious inefficient manual paperwork jobs. As a result, cloud payroll becomes a helpful solution for SMEs to save more time when processing payroll and stay compliant with legislations. However, making the right choice of which cloud payroll solutions is not easy. Here are some hints!
1. Confidentiality & Security
“Is it safe to put employee information on the Cloud?”
This is the top concern when businesses are considering cloud payroll solutions. When evaluating a vendor, here are some questions you should ask:
- Is data encryption used to store and transmit data?
- What access rights security is implemented?
- Is there any One-time-password/2FA security?
- Where are the vendor’s data centres located? Singapore?
- Is your data backup regularly, and/or can you do it yourself?
- Are you able to get back the data upon service termination?
The PDPA establishes a data protection law that comprises various rules governing the collection, use, disclosure and care of personal data. It recognises both the rights of individuals to protect their personal data, including rights of access and correction, and the needs of organisations to collect, use or disclose personal data for legitimate and reasonable purposes.
2. Accessibility & Availability
“Can you access the system whenever and where you need it?”
You should look at the vendor’s commitment on their service level (SLA): 99.5% uptime for a 24/7 system means 44 hours downtime per year. Some vendors may or may not offer compensation for the downtime. Moreover, question for past occurrence of outages should be raised.
3. Help & Support
“Can you easily get help when you need it?”
Last but not least, support does play an important role when you are using cloud application. You should check what kind of help and support the vendor offers. Here are some questions for you to clarify with the vendors on their support.
- How easy is it to reach them? e.g. dedicated hotline?
- Are there any online help articles, FAQs, videos, etc.?
- What is the vendor’s turnaround time for problem resolution?
About PayDay! SaaS
Trusted by 1,500 employers, PayDay! is an easy-to-use, 100% compliant cloud payroll solution, designed to meet the payroll needs of Singapore SMEs.
It is highly secure as your account is protected on Microsoft Auzure's secure server located in Singapore. Help available whenever you need it. PayDay! comes with comprehensive online FAQs that are available 24 / 7. And if you ever need to talk to someone, our customer service are ready to help you by phone, email or web-based chat during office hours from Monday to Friday, 9am to 5pm.
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